Terms & Conditions

TERMS: 50% deposit due to begin production and remainder upon completion for orders over $5,000. Orders under $5,000 require payment in full prior to start of production. Order will NOT be given to production until signed order & deposit are received. An additional 10% will be charged for rush orders. An ADDITIONAL 3% WILL BE CHARGED IF PAYMENT IS MADE BY CREDIT CARD. NOTE: This is a confidential bid, please do not disclose our name or prices to other bidders. IF THERE ARE ANY ADDITIONS OR CHANGES, PRICES WILL BE SUBJECT TO ADJUSTMENT (50% RESTOCKING CHARGE ON STOCK & 60% ON CUSTOM ORDERS) IT IS THE CUSTOMER'S RESPONSIBILITY TO DOUBLE CHECK ENTIRE ORDER.     CANCELLATION FEES ARE APPLICABLE TO ANY ORDER CANCELLED AFTER CONFIRMATION OF ORDER. ANY EXTRA MATERIAL LEFT OVER AT THE JOBSITE IS THE PROPERTY OF STONE FIREPLACES LLC AND MAY BE PICKED UP BY STONE FIREPLACES LLC. STONE FIREPLACES LLC is not responsible for              any material, or property, that is stolen, broken, damaged, or somehow misplaced. Products may have physical traits that resemble stone-like eroding characteristics, such as small fractures, chipping, and natural incising. These physical stone-like characteristics can and may be filled with a filler material (e.g. grout, epoxy, caulk, etc..) Natural stone and cut stone may also have spotting and marks on the stone that occur either naturally or from the production/manufacturing process. Natural Stone and cast stone are not pre-assembled and will need to be assembled on site (i.e. all fireplaces come in several pieces). Signing this order will release any photos taken by Stone Fireplaces, LLC. Products broken in shipment may need to be re-ordered. It is at the discretion of Stone Fireplaces, LLC  whether to order a new product (i.e. fireplace, etc.) or to fix (i.e. patch, glue, repair, etc.) the product. Lead times may be subject to change if products need to be re-ordered or repaired. Typical lead time for natural stone products is 8-12 weeks to manufacture and deliver.  Above design is property of Stone Fireplaces, LLC and design cannot be used without written consent from Stone Fireplaces, LLC. All disputes will be settled in the State of Illinois. Estimate is good for 30 days. Additional Terms and Conditions posted on our website (www.shopstonefireplaces.com) it is the customers responsibility to access the additional terms and conditions. If a customer does not have access to the website it is customers' responsibility to notify Stone Fireplaces LLC prior to signing this                proposal and Stone Fireplaces LLC will provide the terms and conditions. Terms and conditions are subject to change. Signing this proposal signifies/confirms that you have read and understand all terms and conditions.    50% deposit due to begin production. Remaining balance due upon completion. Order will NOT be given to production until signed order & deposit are received. An additional 10% will be charged for rush orders. ANY ORDER UNDER $ 5,000 NEEDS TO BE PAID IN FULL. ADDITIONAL 3% WILL BE CHARGED IF IT'S PAID BY CREDIT CARD. NOTE: This is a confidential bid, please do not disclose our name or prices to other bidders. IF THERE ARE ANY ADDITIONS OR CHANGES, PRICES WILL BE SUBJECT TO ADJUSTMENT(50% RESTOCKING CHARGE ON STOCK & 60% ON CUSTOM ORDERS) IT IS THE CUSTOMER'S RESPONSIBILITY TO DOUBLE CHECK ENTIRE ORDER. CANCELLATION FEES ARE APPLICABLE TO ANY ORDER CANCELLED AFTER CONFIRMATION OF ORDER. ANY EXTRA MATERIAL LEFT OVER AT THE JOB SITE IS THE PROPERTY OF STONE FIREPLACES LLC AND WILL BE PICKED UP. STONE FIREPLACES LLC is not responsible for any material, or property, that is stolen, broken, damaged, or somehow misplaced. Products may have physical traits that resemble stone-like eroding characteristics, such as small fractures, chipping, and natural incising. These physical stone-like characteristics can and may be filled with a filler material (e.g. grout, epoxy, caulk, etc.) Natural stone and cut stone may also have spotting and marks on the stone that occur either naturally or from the production/manufacturing process. Cut Stone and cast stone are not pre-assembled and will need to be assembled on site (i.e. all fireplaces come in several pieces). Signing this order will release any photos taken by Stone Fireplaces, LLC. Above design is property of Stone Fireplaces, LLC and design cannot be used without written consent from Stone Fireplaces, LLC. Products broken in shipment may need to be re-ordered (at Stone Fireplaces Discretion). It is at the discretion of Stone Fireplaces, LLC whether to order a new product (i.e. fireplace, etc.) or to fix (i.e. patch, glue, repair, etc.) the product. Lead times may be subject to change if products need to be re-ordered or repaired. All disputes will be settled in the State of Illinois. Estimate is good for 30 days. Please review terms and conditions on the emailed/printed proposal/estimate. Terms and Conditions are subject to change. Terms and conditions posted on our website. These are not the complete terms and conditions view proposal for additional terms and conditions.